Customer Service and Administration

We are seeking a proactive and reliable individual, with proven customer service and administration experience to join this small, busy office on a maternity cover basis.

Key Responsibilities:

• Answer inbound customer calls and emails, assisting with queries in a timely manner
• Make outbound calls to new customers
• Liaise with other departments to arrange collections and deliveries
• Enter and amend customer orders and contracts using the internal CRM
• Occasional filing and general administrative support

What We’re Looking For:

• Excellent problem-solving skills
• Confident handling of complaints, with the ability to find suitable solutions
• Strong phone manner and interpersonal skills
• Ability to work under pressure in a busy environment
• Excellent attention to detail
• Quick learner and adaptable