Customer Service and Back Office Administrator

At Supervoice, were redefining business communication through cutting-edge technologies and cloud communication solutions that keep companies connected anytime, anywhere. If you are ready to join a forward-thinking team re-imagining the future of communication beyond the limits of traditional telephony, then you might be the person were looking for! As a Customer Service & Back Office Administrator, you will play a key role in delivering an outstanding customer experience while supporting the smooth day-to-day operation of our services and internal processes. What Youll Do Handle incoming customer calls (customer support) Register and monitor customer requests in the CRM system Manage back office operations (service activations, changes, billing support) Coordinate with technical team for issue resolution Follow up on pending cases to ensure timely and effective service management What Were Looking For Previous experience in customer service, administrative support or a similar role (c...