Customer Service and Experience Lead

TWO SVGE | D2C Eyewear | Australia + North America

TWO SVGE isn’t entering North America. They’re already there!

Now they want more — more market share, more operational precision, more scale without friction. They are a fast-growing direct-to-consumer eyewear brand with strong foundations in Australia and New Zealand, real traction across North America and distribution into 60+ countries globally. The next chapter isn’t about proving the model. It’s about expanding it.

To do that, the founders are ready to bring in a serious operator.

The Role

• This isn’t a ticket‑clearing CX job. This is full ownership of the customer journey — building the engine that turns first‑time buyers into lifelong advocates and brings new customers into the brand.
• You’ll own every touchpoint — pre‑purchase, post‑purchase, support and retention — ensuring each interaction reflects our voice, values and D2C DNA. You’ll stay ...