Customer Service and Operation

Position general view:

• Budget:
  MYR
  (Including all the tax, EPF, Socso)
• Must-have: experience with eCommerce management and professional in Mandarin, Cantonese
• Work type:
  Remote
  Fulltime 100% (So you can still stay in Malaysia and work remotely with the engineering team in Hongkong)
• Need to follow Hongkong Public holiday

Job Highlights

• Provide live chat support for LAZADA and Shopee platforms.
• Contribute to the growth of our global e-Commerce business through collaborations, affiliates, and influencers.
• Analyze data and optimize performance for better results.
• Key Responsibilities:
• Respond promptly and professionally to customer inquiries via live chat on LAZADA and Shopee.
• Ensure shift coverage for live chat support from Monday to Friday (9 AM–6 PM)
• Collaborate with internal teams to enhance customer experience.
• Assist in identifying and enga...