customer service

Duties and Responsibilities

• Responsible in receiving customer order.
• Ensures that Work Order is created within 24 hours upon receipt of Official Client PO.
• Ensures proper coordination to customer once encountered delay in arrival or lacking of material that may result to partial/delay delivery based on requirement.
• Design Change (Product Drawing) coordination from Customers to Engineering and vice versa.
• Prepares SDR and Invoice for the items that will be delivered.
• Communicate to customers once shipment was picked up, continuous monitoring and provide feedback.

• Maintains good and harmonious relationship to customer by:

• Responding to their needs in a manner that provides added value and generates significant client delight.

• Demonstrating a deep understanding of internal and external clients and their needs.

• Gathering the appropriate resources to respond to client's...