Customer Service Area Manager

The Customer Service Area Manager is responsible for managing customer relationships within a defined region. As a trusted partner, he/she ensures an exceptional customer experience throughout the entire lifecycle of the delivered solutions. This role involves regular interaction with clients as well as close collaboration with internal teams (after-sales, engineering, production, etc.) to provide fast, personalized, and effective responses to customer needs.

Job Description

Customer relationship & satisfaction

• Build and maintain long-term, trust-based relationships with clients
• Ensure a high level of customer satisfaction through regular and proactive presence
• Maintain continuous contact with customers to understand and anticipate their operational needs
• Coordinate customer requests in collaboration with the relevant service teams
• Provide tailored solutions for after-sales service requests