customer service assistant asap

About the Role

Join the dynamic team at International Marketing Group (IMG) Insurance Brokers Corp. as a Customer Service Assistant. This full-time role is based in our Makati City, Metro Manila office and will involve delivering exceptional customer service to our diverse client base. If you thrive in a fast-paced environment and have a passion for providing outstanding support, this could be the perfect opportunity for you.

What you'll be doing

• Respond to customer inquiries and requests via phone, email, and chat in a friendly and professional manner
• Process customer transactions and documentation accurately and efficiently
• Provide information about our insurance products and services, guiding customers to find the best solutions for their needs
• Collaborate with the sales and underwriting teams to ensure a seamless customer experience
• Identify opportunities to enhance customer satisfaction and suggest process improvemen...