Customer Service Assistant/ Executive (Aftersales Service)

Responsibilities Handle customer enquiries through multiple channels, including phone calls, emails, Live Chat, WhatsApp, and walk-in customers, ensuring timely and professional responses. Perform spare parts forecasting, purchasing, and usage tracking. Liaison with the Factory to ensure optimal stock availability. Oversee grading operations, including but not limited to parts extraction and regular stocktaking activities. Preparation and processing of invoicing for spare parts sales. Maintenance and updating of the data for CRM system, including but not limited to Serial Number databases, model codes, and system updates during new product launches. Support and coordinate CRM platform enhancements to improve data accuracy and operational efficiency. Compilation and preparation of Reports to the Management and Business Unit (BU). Requirements Diploma in Business Administration, or similar discipline Minimum 3 years of relevant customer service experience. Experience in call c...