Customer Service Assistant (Frontline)

DUTIES AND RESPONSIBILITIES

1. Attend to walk-in Sales Support and Marketing Assistants within an acceptable waiting time
2. Accept and review documents submitted in relation to buyer request
3. Create tickets for buyers' requests and inquiries in the CRM.
4. Endorse created tickets with complete/required attachments to the supervisor.
5. Be abreast with all organization’s products, service, procedures and guidelines
6. Ensure 100% accuracy of all encoded information in the system, as authorized
7. Protect sensitive information/data that must not be disclosed to Clients/Sellers/Non-Clients
8. Coordinate with appropriate resource for resolution of urgent concerns and escalate critical issues to the Supervisor
9. Participate effectively in team meetings
10. Keep her/himself sound, dress and act as professional, at all time
11. Perform other duties and functions as may be required by the CCC Manager or CSDH.
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