Customer Service Assistant Leader

Please note: If you are shortlisted, we will contact you via HR email )

Kindly add us on Telegram (ID: lynnnhr) with your email - your name - CS Assistant Leader - Colombia if you want to apply for the further process.

Job Overview

We are looking for a Customer Service Assistant Leader to supervise and support our CS team for the assigned brand. The Leader ensures smooth daily operations, resolves escalated issues, monitors performance, and coordinates with other departments. This is a Work From Home position.

Responsibilities

• Supervise and support the CS team; motivate and guide them.
• Monitor team and individual KPIs; submit performance reports.
• Handle escalated customer complaints and provide timely solutions.
• Plan work schedules and manage staffing issues.
• Communicate policies and updates between Manager and CS team.
• Monitor service quality and provide feedback for improvement.
• Ensure a...