customer service assistant

Job Description

Posted on
3 February 2026

• Perform verification of documents, records, and account details with accuracy and efficiency.
• Respond to customer inquiries via phone, email, in a timely and professional manner.
• Maintain customer records by updating account information in the system.
• Handle complaints and escalate issues when necessary to ensure customer satisfaction.
• Follow company policies and procedures while delivering excellent service.
• Collaborate with other departments (sales, technical support, billing) to resolve complex issues.
• Meet performance metrics such as response time, resolution rate, and customer satisfaction scores.

Qualifications/Requirements

• At least 6 months of experience in a BPO or customer service role.
• Strong verbal and written communication skills.
• Tech-savvy and comfortable using spreadsheets, email, and web-based tools.