Customer Service Assistant

Activities may include:
• Develop and maintain effective and professional customer relationships.
• Support account management and transaction processing.
• Provide product and technical support as it relates to customer transactions, customer feedback and other requests. 
• Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
• Responding to customer queries and resolving issues as defined by customer agreement and relevant processes.

Working Hours:

Mon to Thurs: 8am to 530pm

Friday: 8am to 5pm

Alternate Sat: 8am to 12pm

This is an operational / support role which requires prior experience of an operational process.
It follows established operating procedures to complete routine to semi-routine tasks.
Instructions are required on new assignments.
Some prior experience and / or vocational or technical training is required.