Customer Service Assistant Shift Lead

Nogle Philippines Inc. is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which is tailored to the unique needs of global financial technology firms. Nogle Philippines Inc. offers several key operations positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.
About the Opportunity
The Customer Service Assistant Shift Lead supports the Team Lead /Sr. Customer
Service Officer and/or CS Head in managing the daily activities of the Customer Service team to
ensure smooth operations, consistent service quality, and achievement of performance targets.
This role serves as a bridge between agents and management, providing guidance, handling
escalations, and stepping in as acting Team Lead when necessary.
Responsibilities:
Assist the Team Lead / Sr. Customer Service Officer in sup...