Customer Service Associate II

**Customer Service Associate II**

**Category:** Administration

**Main location:** United States, New York, Buffalo

**Position ID:** J0126-1566

**Employment Type:** Full Time

**Position Description:**

CGI Federal is looking for experienced Support Associates to support the Buffalo Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment.

**Your future duties and responsibilities:**

• Operate various equipment for high-speed scanning, mail out, and metering of mail.
• Prepare and mail envelopes with correct passport and corresponding supporting documents.
• Box and archive files for storage purposes.
• Interface with passport applicants at Agency/Center Information and Will-Call counters:
o At the Information Station, ensure appointment is sch...