Customer Service Associate Job Details | Great Lakes Cheese

Job Overview

The Customer Service Associate acts as the liaison between the Customer and the Company/Sales in performing all general execution of customer support.


Job Responsibilities


+ Develop and maintain a positive business relationship with the customer and cross-functional teams

+ Serve as the primary Customer contact for sales orders, inquiries, reports, issues

+ Enter or release standard PO's for base customers into the system ensuring order accuracy regarding item quantities, delivery/pick-up dates, pricing and all customer-established parameters

+ Resolve basic discrepancies or customer inquiries entering returns, debits, credits as required

+ React quickly/effectively to log, track and resolve Consumer and/or Customer complaints

+ Work cross-functionally with Production, Shipping, Transportation, procurement and Supply Chain to coordinate customer needs

+ Maintain basic knowledge of ...