Customer Service Associate Level II

Main POC VH: Lovely Bautista

Key Areas of Accountability :

1. Responsible for all facets of assigned account management including, but not limited to, order fulfillment, open order management, service issues and resolution, while acting as primary liaison between customers and other areas of business.
2. Review and maintain open orders to quickly resolve delivery blocks, billing blocks, and incomplete order status, etc. Provide accurate documentation of all delays and changes made to an order.
3. Ensure customer satisfaction by answering incoming/outbound calls and emails in a friendly, engaged and enthusiastic manner.

Knowledge & Experience:

• Minimum year(s) experience in a related field required
• Knowledge of SAP or ERP applications preferred

Minimum Qualification:

• Must possess at least College/Bachelor's Degree required
• Must have a minimum of 2 years BPO experience ...