Customer Service Associate

About the role

As a Customer Service Associate at Elevatione Time Stops Ph Inc', you will be the first point of contact for our valued customers, providing exceptional service and support. In this full-time role based in Makati City Metro Manila, you will be responsible for handling inbound and outbound calls and ensuring a seamless and positive experience for all our clients.

Work Schedule: 9 Hours including 1 hour break

Shifting schedule: 6:00AM earliest
10:00PM latest

Work Location: Centuria Medical Makati, Century City Brgy. Poblacion Makati City

What you'll be doing

1. Answering and responding to customer inquiries and requests via phone, email, and chat in a professional and courteous manner
2. Resolving customer issues and concerns in a timely and efficient manner
3. Maintaining detailed records of customer interactions and following up on open cases
4. Providing product information and guidance to customers ...