Customer Service Associate

The Role

You will be the frontline Beauty-Tech Consultant for our customers. Your role is to provide

world-class support on major marketplace platforms and FOREO social media channels,

ensuring every interaction—from a product query on TikTok to a refund request on Shopee—is

handled with the premium care our brand is known for. This is a full-time remote role based

within Southeast Asia.

Key Responsibilities

• Marketplace Management: Manage and respond to daily chat inquiries on Shopee,
• Lazada and TikTok (Singapore, Malaysia, and Philippines region) through a unified service platform.
• Review Management & Reputation: Monitor and respond to 100% of product and shop reviews on Shopee and Lazada across SG, MY, and PH.
• Social Engagement: Actively monitor and reply to comments/DMs on Meta (Facebook/Instagram) and TikTok to drive community engagement and resolve issues.
• Operations & Logistics: Facil...