Customer Service Associate Manager

**About this role:**

Wells Fargo is seeking a Customer Service Associate Manager. This role is

responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations.

**In this role, you will:**

+ Supervise Customer Service Representatives in internal and external customer inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service
+ Identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development in customer service
+ Make daily supervisory and tactical decisions and resolve issues related to customers and colleagues, as well as staffing requirements under ...