Customer Service Associate

Company Description
VSquared Networks, a Kenyan-owned internet service provider The company provides high-quality fiber internet connectivity to residences, businesses, and institutions in Nairobi and Kiambu counties and their surroundings. Founded on the founders' extensive market experience and insights into existing gaps, VSquared Networks focuses on delivering reliable solutions at competitive prices. With customer satisfaction as a core value, the company is dedicated to meeting the diverse internet needs of its clients.
Role Description
This is a contract on-site role based in Nairobi County, Kenya, for a Customer Service Associate. The associate will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience. Daily tasks include handling phone calls, maintaining customer satisfaction, assisting with product or service-related inquiries, and managing customer communications to meet company standards. The associate will...