Customer Service Associate

Job Summary

The Customer Service Associate (CSA) creates warm, positive, and helpful customer experiences at the service counter and throughout the store. This role supports loyalty program adoption, handles inquiries, manages concerns, and ensures fast, friendly service that strengthens customer trust and repeat visits.

Detailed Job Description

The CSA ensures every customer receives courteous assistance—from product inquiries to transaction concerns. This role supports store-wide operations by coordinating with cashiers, baggers, merchandisers, and the management team to maintain smooth service flow and customer satisfaction.

Key Responsibilities

• Greet customers and assist with product queries, store information, and service needs.
• Handle returns, refunds, complaints, and escalations with empathy and professionalism.
• Promote loyalty programs and encourage customer enrollment (aligned to 2026 strategy).
• Coordinate w...