Customer Service Associate

The Role:

What you'll be working on

• Liaise with customers for post-sales enquiries, including delivery updates and taking product and service feedback.
• Communicate with customers and suppliers for any warranty claims regarding products.
• Administrative and support services.
• Coordinate with the warehouse regarding shipment of goods and any inventory issues.
• Maintain a strong and positive relationship with all customers, and ensure swift fulfilment of all customer needs.
• Keep an eye on order status and keep customers updated
• Use our internal systems (Freshdesk, W3APP, Shopify) and keep records up to date
• Assisting senior project managers with the preparation, compilation and presentation of larger commercial fit-out projects.
• Keep a professional, helpful, and positive tone in all customer interactions
• Work with suppliers to sort out issues and manage warranty c...