Customer Service Associate – Tank Monitoring & Trailer Tracking Helpdesk (Tier 1, WFO – Cebu)

If you are seeking customer service jobs and call center hiring in Cebu that blends technical support with structured problem solving, this opportunity is built for professionals who enjoy resolving real issues, not scripted conversations. Fusion CX is hiring Customer Service Associates for a Tier 1 helpdesk role supporting tank monitoring and trailer tracking systems. This position is ideal for candidates with an administrative or technical support mindset who want hands‑on exposure to troubleshooting, product assistance, and service coordination in a controlled, work‑from‑office environment.

Job Description:

About the Role As a Customer Service Associate – Tier 1 Helpdesk, you will act as the first point of contact for monitoring and tracking support requests. The role involves handling service tickets, assisting with basic troubleshooting, supporting product installation through OTP and email workflows, and ensuring customer issues are address...