Customer Service Associate - WFH

About Us We are an established organization serving families across the U.S., Canada, and New Zealand, along with a dedicated division in New York.

Our work centers on offering essential programs that support members of unions, credit unions, and various associations.

We’re committed to providing reliable protection and building long-lasting connections with the communities we work with.

About the Role This role focuses on guiding members through the benefits available to them.

You’ll help them understand their options, answer questions, and walk them through straightforward enrollment steps.

Every interaction involves individuals who already have a link to the programs we represent.

Responsibilities Review benefit information with members and confirm eligibility Manage incoming calls and route them where they need to go Follow up with members and respond to their inquiries Clearly explain available benefit opti...