Customer Service Backend Processing

The People Sdn Bhd – Kuala Lumpur, Kuala Lumpur

Responsibilities

• Able to handle customers through email and live chat
• Able to type and write in multi-language (such as English and Mandarin preferred)
• Good communication skills and a fast typing speed
• Need to follow up with customers from time to time to achieve overall satisfactory
• Respond to customer inquiries promptly
• Solve problems encountered daily by communicating with customers
• Strong communication and coordination skills, able to handle urgent cases

Requirements

• Able to commit to night shifts
• Proficiency in Mandarin & English preferred as the role requires candidate to deal with Mandarin‑speaking clients
• Looking for Mandarin‑speaking candidates who will be serving Mandarin‑speaking customers
• Have basic sense of customer service
• Fresh graduates are welcome to join
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