Customer Service

We're Hiring: Customer Service

Location: Poliklinik An-Nur @ Banting
Company: Zafarna Group Sdn. Bhd.
Employment Type: Full-Time

About the Role

We are looking for a passionate and dedicated Customer Service to join our team. You will be the first point of contact for our customers, ensuring they receive excellent service and support.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional manner
• Provide accurate information on products/services
• Manage customer complaints and resolve issues efficiently
• Work closely with other departments to ensure customer satisfaction
• Providing introductory information, such as a product manual explanation, to prospective and new customers
• Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received
• Letting customers know about add...