Customer Service Bilingual Representative Role

Enhance customer interactions at Definity as a Bilingual Customer Service Representative in Waterloo, Ontario. Embrace a hybrid work environment while utilizing your language skills in French and English.
Reporting to a Team Leader, you will manage inbound inquiries and provide solutions with professionalism. By establishing rapport and anticipating customer needs, you’ll play a key role in our customer-centric approach. This position aims to cultivate your customer service expertise while not requiring prior industry experience.
Key Responsibilities:
• Promptly respond to customer inquiries via phone/email
• Take ownership of calls until resolution is confirmed
• Accurately input all required information
• Offer essential coverage insights and arrange services
• Provide tracking support and manage relevant data
Requirements:
• Fluent verbal and written communication in French and English
• Strong customer service and resolution skills
• Proficiency in ...