Customer Service

About the role

Prosperouse Trading Corp' is seeking an exceptional Customer Service professional to join our dynamic team in Binondo, Manila City. This full-time role is crucial in providing high-quality support and assistance to our valued customers, ensuring their needs are met efficiently and effectively.

What you'll be doing

1. Responding to customer inquiries and requests via phone, email, and other communication channels in a timely and professional manner
2. Resolving customer issues and complaints with empathy, diplomacy, and a problem-solving mindset
3. Maintaining accurate records and documentation of customer interactions
4. Providing product and service information to customers, and guiding them through the sales process when necessary
5. Collaborating cross-functionally with other teams to ensure customer satisfaction
6. Continuously seeking ways to improve customer experience and identify opportunities for process ...