Customer Service Business Analyst

Zywave is a leading SaaS (Software as a Service) company, providing innovative solutions to our customers. As a Customer Service Business Analyst, you will play a crucial role in helping our customers use our software products.

What You Will Do

Communication & Technology

• Under general supervision, provide timely technical support to customers on Zywave products through written and verbal communication.
• Deep-dive into complex ClarionDoor and MGA Hub issues requiring configuration changes, scripting (XSLT/XML/JSON/JavaScript), or rating algorithm adjustments.
• Interact and consult with customers on network administration, software systems, and intranet/internet to support Zywave products.
• Prioritize and resolve complex technical issues based on established processes and workflows, escalating as necessary.
• Collaborate with other members of Support to analyze and respond to customer inquiries.
• Act as a liaison ...