Customer Service Business Process Specialist

Remotedxb

Full-time dubai, dubai Other-General

Posted:

June 12, 2026

Location:

dubai, dubai, United-Arab-Emirates

Job Description

                    Responsibilities Prepare, review, and update CS-related SOPs, Macros, Announcements, and FAQs to ensure consistency in service delivery 
Manage CS enquiries and tickets, identifying opportunities for process enhancements and proposing improvements 
Monitor daily helpdesk performance and propose actionable, data-backed solutions to address gaps 
Conduct data and case analysis to support decision-making and improve overall customer satisfaction 
Collaborate with cross-functional teams, such as Product, to design and execute process improvement initiatives 
Evaluate and track the impact of implemented changes to ensure alignment with CS goals and KPIs 
Provide training materials and support knowledge transfer regarding updated processes and best practices 
Requirements Fluent communication skills in both English and Mandarin 
Proficient in office tools, including spreadsheets and word processin...
                

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Job Overview

Job Type: Full-time

Location: dubai, United-Arab-Emirates

Posted: June 12, 2026

Deadline: July 22, 2026