Customer Service Centre Agent

Our client has an opportunity available for a Customer Service Centre Agent.

Requirements:

• Matric – essential


• 3+ years in a Customer Service environment in a similar role with the ability, knowledge and skills in providing excellent customer service support – essential.


• Proficient in Microsoft Office 365 with a focus on applicable tools to execute areas of function – essential.


• Technical proficiency and an understanding of the products and services.

Responsibilities:

• Support customer interactions across various channels.


• Remain knowledgeable of performance requirements, brands, products, programmes and process documentation.


• Ensure necessary systems are updated accordingly.


• Provide accurate, valid, and complete information to customers.


• Ensure all Service Level Agreements ar...