Customer Service

Timo is a global social entertainment platform expanding across Southeast Asia, ARC, Brazil, and beyond. We focus on live chat, group voice party rooms, and interactive gaming experiences, delivering engaging and enjoyable social experiences for users worldwide.

As part of our growth, we are looking for Customer Service to support our users and ensure a smooth, positive experience on the platform.

Responsibilities

• Respond promptly and professionally to user inquiries and issues related to the Timo app
• Handle user complaints and concerns efficiently, ensuring resolution within defined service-level timelines
• Provide accurate information and guidance to users regarding app features, policies, and account-related issues
• Prepare daily customer service reports and document handled cases to ensure smooth handovers between shifts
• Assist with basic content moderation tasks, including reporting inappropriate content and maintainin...