Customer Service Consultant

Make Customer Service Shine

At Lufthansa Services Philippines, we know that every unforgettable travel experience begins with a human connection. That's where you come in.

We're looking for Customer Service Representatives who are passionate about making a difference—one call, one email, one moment at a time. Based in Manila, you'll play a vital role in supporting travelers around the world, offering guidance, empathy, and world-class service that reflects the Lufthansa brand.

Job Responsibilities:

• Be the front line of care: provide professional, timely, and accurate customer support through various channels (voice, email, chat).
• Resolve concerns, answer questions, and turn challenges into positive experiences.
• Stay informed about Lufthansa's services, policies, and processes to deliver consistent and helpful information.
• Contribute to team goals and quality metrics through efficiency and attention to detail...