Customer Service Consultant - Foreign Language–Specific

Hello Group is seeking to appoint a dedicated, foreign language–specific Customer Service Consultant to join our Call Centre Department. The ideal candidate must be able to communicate fluently in at least one foreign language (Urdu or Hindi) to support our diverse customer base.

The Customer Service Consultant will be responsible for managing both inbound and outbound calls, handling customer inquiries, verifying and requesting source-of-funds documents, and accurately capturing detailed information into the bank’s ticketing system. In addition, the consultant will be required to authenticate customers when their banking information changes, provide language-specific assistance where needed, and ensure a high level of customer satisfaction while managing their assigned tickets.

Hello Group is a South African company with a bold mission: to create game-changing integrated consume...