Customer Service Consultant

Role Purpose: 

To provide excellent customer service through multiple channels (face to face, telephonic, internal, external, etc) by facilitating query resolution, processing customer request and managing customer’s expectations.

Responsibilities: 

• Drive significant growth and profitability in the context of cost management.


• Deliver exceptional service that exceeds customer and stakeholder’ expectations through proactive, innovative and appropriate solutions. Manage SLA's with internal and external service providers.


• Engage with the customers in a professional way as specified in the service standards. Ensure customers’ needs and expectations are understood. Process the customers' requests in an efficient and effective way.


• Resolve all customer queries efficiently, and within agreed timelines.


• Build and maintain relationships with internal and externa...