Customer Service Consultant (Roadside & Towing)

Who is Control Insurance Solutions:

Control Insurance Solutions is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with motor mobility related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet both customers and partner needs. We are passionate and focused on everything we do. We are now seeking talented customer focused motor enthusiasts to join our growing team.

Purpose of the Role

You will be engaging with our customers to deliver a high-quality customer experience, managing towing and assistance requests calls, managing cases from end-to-end.

Position Accountabilities

• Focusing on first-call resolution, manage incoming calls from end-to-end
• Work collaboratively with the team, actively contributing to the team in a positive & engaging way
• Build hig...