Customer Service Consultant

Customer Service Consultant

Location:
Sunderland, GB, SR1 3LE

Brand: HSBC

Area of Interest: Branch and Retail Banking

Closing Date: Office Worker

Date: 11 Jun 2026

**Job description**

**What you'll do**

The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interes...