Customer Service Contact Center Supervisor

**IOH Contact Center Supervisor – RBA Cluster**



As a Customer Service Supervisor, you will lead a team of Customer Service Representatives to deliver exceptional, customer-centric service. You will drive operational excellence, proactively manage global and client KPI commitments, and foster a culture of collaboration, innovation, and continuous improvement.



**Key Responsibilities**



+ Plan and manage workload (emails and calls) to optimize staffing levels and shift patterns, ensuring daily KPI achievement and proactively identifying risks with mitigation proposals.

+ Oversee team productivity, quality, and customer satisfaction, acting as a role model for a high-performance culture.

+ Motivate and develop your team, creating a positive, inclusive environment focused on growth and engagement while minimizing attrition.

+ Maintain clear communication through regular team and one-to-one meetings, providing...