Customer Service Coordinator Aftersales

Role Description

The Aftersales Co-ordinator role is an integral part of the Services and Aftersales team, providing support for the UK Dealer network from head office. The role holder will interact with the technical support team, warranty team and customer service team.

The role involves handling inquiries through the company's systems such as dealer portal, customer CRM tools, Web warranty, social media, telephone, emails, and letters, while supporting the customer service team with technical queries and ensuring customer satisfaction.

Responsibilities

• Manage dealer system responses through Dealer Portals and systems.
• Support customer team responses to social media content and customer questions.
• Provide a liaison point between technical support to the customer service team.
• Handle high-volume telephone calls related to warranty, parts sales, technical inquiries, general queries, and product information. <...