Customer Service Coordinator

The Customer Service Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the Customer Service Supervisor.

Key Responsibilities include:

• Communicates efficiently with clients: providing quotations, processing orders, and responding to messages.

• Handles some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice

• Helps our clients to use our online platform, and encourage them to try out its many useful functions

• Utilize strong data analytics skills to monitor performance metrics, create and analyze KPI reports, and ensure accurate and timely submission of all internal or external client reports.

In order to succeed in this role, you have:

• A university degree graduate of Business or any related course

• ...