Customer Service Coordinator I

Job Description

I. Strategic Management

a. Present ideas and solutions to help improve performance, domain processes and company policies.

II. People Management

a. Participate in Team and Company activities such as townhalls, team huddles and updates.

b. Interact with teammates and share inputs in creative problem solving projects and action plans.

III. Technical/Functional Management

a. Respond and resolve customer queries through tickets and phone calls.

b. Research information and resolution for customer issues and inquiries.

c. Process quotes and orders of customers.

d. Coordinates with other departments of Dover Food Retail such as shipping, engineering, technical support and etc. to resolve customers issues.

e. Communicate and recommend observable patterns, customer behaviors, pain points and bottlenecks to Team Lead.

Qualifications and Educational ...