Customer Service Coordinator I

Our Client, a Business Manufacturing and Supply company, is looking for a Customer Service Coordinator I for their Tewksbury, MA location. Responsibilities:

+ Handle incoming high order volume received via phone and email.

+ Handle high volume of Case Management related to inquiries and orders in SalesForce.com

+ Interact daily with internal/external contacts using multiple systems to ensure accurate information.

+ Provide information and Accurate Order Entry/Order Management for a large customer base related to inventory, pricing, technical inquires, and shipping information.

+ Dedicatedly initiate corrective actions to handle customer accommodations independently by using good judgment in routine cases.

+ Assist with complaints processed by the Complaint team. Maintain and update dealer/customer profiles and confirm that the PeopleSoft notes, payment terms, carrier, and freight terms match the profile. Follow up with Ne...