Customer Service Coordinator

Are you passionate about delivering excellent customer service? We are looking for a Customer Service Coordinator to join a fast-paced FMCG environment in Northallerton, providing outstanding support to clients and ensuring smooth operational processes.

The role offers 2 days working from home

Client Details

This opportunity is with a well-established business in the FMCG sector. The company operates as a medium-sized organisation with a strong reputation for delivering high-quality products and services to its customers.

Description

Manage customer queries and resolve issues promptly and effectively.
Process customer orders accurately and ensure timely delivery.
Coordinate with internal teams to address customer needs and improve service levels.
Maintain up-to-date records of customer interactions in the CRM system.
Assist in handling complaints and provide suitable solutions to customers.
Support the sales team with administrative ta...