Customer Service - Coordinator

Roles and Responsibilities

+ Work closely with internal department and provide service support to customers and stockist

+ Assist Management to retain / attract new customers and ensure that sales / stockist achieve their budgeted sales / profit targets set.

+ To ensure the following are done (local sales)

+ Documents / records are properly updated and filed (invoices, DN, CN, Sales Tax (CJ5 & exemption), quotation, complaint report, field report, customer configuration report, and correspondence).

+ No over stocking of finished goods (FG) especially for special colors / product to minimize dead stock by coordinating with Product Planner

+ Monitoring of FG inventory to ensure sufficient supply of goods to customer at all times before replenishment by liasing with customers / stockists and our Product Planner

+ Reduce repetition of FG request to production for the same product & liasing with Product Planner