Customer Service / CRM Supervisor - SS10

• Customer Service / Supervisor
• Working Days: 5.5 Days Alternate Saturday 9am-6pm / 9am-3pm
• Budget : $3,500 - $4,000 + AWS + Bonus + 2 meals provided
• Office at Sin Ming Autocity (Ang Mo Kio / Upper Thomson)

Summary

• Leading customer service team of 4 and perform on ground customer service duties.
• Must be able to figure out new marketing ideas and strategies in attracting new customers and retain current base.

Job Scopes

• Provide excellent customer service and deliver memorable experience with service efficiency, effectiveness and quality.
• Work with marketing staffs to figure out marketing plans and strategies.
• Handle phone or walk-in customer’s feedback / complaints / inquiries effectively and professionally.
• Maintain an effective communication to ensure customer retention.
• Generate reports and suggest service improvement initiatives and processes.