Home / Jobs / Customer Service & D2C Fulfillment Assistant Manager, META
Posted:
March 03, 2026
Location:
India, India, India

Job Description

The Opportunity

The Assistant Manager – Customer Service & D2C Fulfillment owns the end-to-end order-to-delivery journey for wholesale and direct-to-consumer (D2C) channels across assigned markets. The role combines customer operations (order processing, issue resolution, KPIs) with e-commerce fulfillment (last-mile coordination, 3PL performance management), driving OTIF, TAT, and customer experience. You’ll collaborate daily with Sales, Demand Planning, Finance, and 3PL partners to ensure accurate orders, fast cycle times, and data integrity in SAP/WMS. 

Job Responsibilities

  • Customer Service Operations
  • Manage accurate, timely order entry and changes; monitor orders through fulfillment and invoicing; ensure invoice accuracy.
  • Lead proactive communications with customers, Sales, Finance, Supply Chain on order status, constraints, and resolutions. 
  • Resolve service requests and critical issues (stock, shipping confl...

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    Job Overview

    Job Type: Full-time
    Location: India, India
    Posted: March 03, 2026
    Deadline: April 12, 2026