Customer Service Data Entry Specialist

About the Role

As a Customer Service Representative , you will be the first point of contact for our valued customers. You will play a crucial role in building positive relationships and ensuring their satisfaction by addressing their inquiries and resolving their concerns. Your day-to-day tasks will involve:

• Responding to customer inquiries via phone, email, chat, etc.
• Providing accurate and helpful information about our products, services, and policies
• Resolving customer complaints in a timely and professional manner
• Processing quote requests, job requests, payments, invoicing, quoting, tasks, quote follow-ups, overdue account follow-ups, maintaining client portals, franchise partner and client inquiries and requests
• Maintaining accurate customer records
• Escalating complex issues to supervisors or other departments when necessary

Proficient With

• Simpro
• Outlook