Customer Service Delivery Manager

QAD

Full-time Mexico City, Mexico City Operations Specialties Managers

Posted:

February 21, 2026

Location:

Mexico City, Mexico City, Mexico

Job Description

Job Description
The Customer Service Delivery Manager (CSDM) is responsible for ensuring optimized and uninterrupted service delivery for QAD’s moderate, large, and enterprise cloud customers. Acting as a trusted advisor, the Sr. CSDM builds strong client relationships, anticipates customer needs, and orchestrates seamless collaboration across Cloud PMO, Global Support, Cloud Operations, and Services. This role plays a critical part in driving customer satisfaction, compliance, and successful project outcomes, while contributing to QAD’s continuous improvement culture.
Key Responsibilities
Customer Relationship Management
Serve as a strategic partner and trusted advisor for assigned QAD Cloud customers.
Strengthen client relationships by proactively anticipating needs and delivering consistent, high-value interactions.
Conduct regular service reviews with customers and ensure documentation is maintained on t...
                

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Job Overview

Job Type: Full-time

Location: Mexico City, Mexico

Posted: February 21, 2026

Deadline: April 02, 2026