Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG

Shopee

Full-time singapore, sg, singapore, sg Information and Record Clerks

Posted:

March 03, 2026

Location:

singapore, sg, singapore, sg, Singapore

Job Description

                    Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG DepartmentOperationsLevelExperienced (Individual Contributor)LocationSingapore The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
 Job Description: Ensure and monitor daily jobs dispatch to the drivers
 Manage daily pickup allocations to drivers
 Processing orders, requests & resolving problem shipments
 Liaising with internal stakeholders on seller/buyer issues
 Coordinate with customers, suppliers, and our logistics partners to ensure excellent customer service...
                

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Job Overview

Job Type: Full-time

Location: singapore, sg, Singapore

Posted: March 03, 2026

Deadline: April 12, 2026