Customer Service Engineer - Bay of Plenty

Job Description

As a member of the service team, the Customer Service Engineer's primary duty is to maintain a high standard of workmanship and provide an excellent service to our valued customers.

Responsibilities

• Work on all Ricoh products and solutions.
• Carry out timely maintenance, repair and field modifications on Ricoh and Hybrid audio visual equipment and customer satisfaction.
• Carry out site audits of client premises.
• Assist with run‑up and configuration of Ricoh equipment and solutions when required.
• Training clients in the use of Ricoh Equipment including software and print drivers.
• Carry out installations of print and Hybrid audio visual equipment onto client networks.

Qualifications

• Passion for IT.
• Prior experience in customer service.
• Tech savvy and customer centric.
• Demonstrable knowledge of IT and AV is preferred.